Job description

Patient, polite and highly professional candidates with outstanding customer service skills are sought to work in a call center environment, answering inquiries made by the general public about transportation. Worksite is in Long Island City, Queens.

*Must have a flexible schedule and willing to accept varying early morning start times and Saturday hours as needed

  • Assisting customers over the phone to provide information in response to inquiries about services provided
  • Handling and resolving complaints
  • Responding to email correspondence in English and/or Spanish as needed

What you need to have

  • Proficiency in Microsoft Word and Excel
  • Able to communicate in Spanish both verbally and in writing; fully fluent in both English and Spanish
Prior experience & qualifications
  • 3+years of relevant customer service or call center experience with heavy phone work required
This opportunity requires fluency in English