Job description


This position is for a Call Center and candidates will be taking calls from the general public daily. High volume customer service department needs experienced phone reps to work five days a week, varying day and/or evening shifts between 6:00am and midnight. The worksite is a Lower Manhattan location.

Responsible for performing the following duties:

  • Responding to customer phone inquiries and using the company website to provide customers with regional public transit information
  • Assisting customers with issues, commendations and complaints regarding the products and services provided by the company
  • Entering data into data management system and use the database to investigate and respond to customer inquiries
  • Documenting detailed telephone messages by hand or via email programs
  • Performing light typing and other clerical duties such as photocopying, faxing, filing, etc. as needed

What you need to have

  • Type 30 words per minute
  • Must have excellent verbal and written communication skills
  • Outstanding time-management skills and the ability to meet deadlines
Prior experience & qualifications
  • Up to 3 years of Receptionist/Secretarial is required
  • Previous call center experience is highly preferred
  • Must be able to work in a fast paced/high stress environment
  • Able to work flexible shifts (must be able to work weekends if the customer requires it)
This opportunity requires fluency in English