Job description

Daily schedule 8:00 AM — 4:00 PM (Full time)

Location: Queens Plaza, Long Island City, Queens

The Office requires the support of temporary help desk consultants to provide continued technical support. The temporary consultants will provide critical technical support necessary to provide uninterrupted health services or to support staff who are called for emergency assignments. The temporary staff are also needed for an expected increase in laptop users when the program issues new laptops to staff. The temporary staff will assist users to switch to application-based multi-factorial authentication MFA required for remote work during this conversion period.

The duties include:

  • Providing technical assistance, troubleshooting, and training on laptop and PC usage and access
  • Providing technical helpdesk assistance to computer users
  • Answering questions or resolve computer problems for clients in person, or via telephone or electronically
  • May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems

What you need to have

  • Excellent customer and communication skills with a demonstrated ability to work with users at varying levels of computer proficiency are essential to the position
  • The temporary help desk staff should be able to work independently with some guidance.
  • The staff should be comfortable working with users remotely as well making site visits to work with staff in various locations
  • Will be required to work remotely or travel to visit various locations
Prior experience & qualifications
  • Bachelor’s degree in a technical field preferred but not required
  • At least 1 year of help desk or desktop support experience with at least an associates degree in a technical field
  • 2 years computer support experience
  • Associates degree or equivalent technical experience
This opportunity requires fluency in English


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