High volume customer service department needs experienced phone reps to work five days a week, varying day and/or evening shifts between 6:00 am and midnight. Lower Manhattan location. Responsible for performing the following duties:
*Responding to customer phone inquiries and using the company website to provide customers with regional public transit information
*Assisting customers with issues, commendations and complaints regarding the products and services provided by the company
*Entering data into data management system and use the database to investigate and respond to customer inquiries
*Documenting detailed telephone messages by hand or via email programs
*Performing light typing and other clerical duties such as photocopying, faxing, filing, etc. as needed
What you need to have
Skills
- Type 40 words per minute
- Must have excellent verbal and written communication skills
- Outstanding time-management skills and the ability to meet deadlines
Prior experience & qualifications
- 2+ years of Receptionist/Secretarial experience required
- Call center experience is highly preferred
- Must be able to work in a fast paced/high stress environment
- Able to work flexible shifts (must be able to work weekends if the customer requires it)
Languages
This opportunity requires fluency in
English
- Posted 11/22/2017
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