Job description

Long-term positions available for proven achievers to excel in a dynamic call center environment! Successful candidates will be selected to join the team answering and addressing customer inquiries via telephone and email in a timely manner within the required customer service levels; escalating customer inquiries as needed and providing necessary follow-up to supervisors and department heads. Duties include:

  • Assisting the team with maintaining the performance targets of the Call Center functions: answering telephone calls and data entry
  • Ensuring calls are answered within the average call wait time of less than two minutes and call wrap-up time an average of five minutes
  • Performing additional functions at the request of supervisors

What you need to have

  • Excellent verbal and written communication skills
  • Ability to work in a team environment and comfortable working independently
  • Computer knowledge
Prior experience & qualifications
  • Experience working in a customer-focused environment or call center, performing telephone customer service
This opportunity requires fluency in English