Job description

Sharp and on-point clerical worker sought to perform moderately complex eligibility and clerical support functions to assist staff in determining the eligibility of clients for various programs or determining eligibility for financial aid.

The assigned worker is expected to learn applicable program regulations, policies and procedures to relieve superiors of the more routine tasks and support functions associated with the eligibility process, including contact with customers, vendor agencies or students to provide information about programs as well as to gather information relating to cases and student records in all phases of disposition.

  • Work also includes using a variety of database management systems and other departmental databases to gather information to support case processing and management, reporting and tracking
  • May provide guidance to lower-level clerical support staff as needed
  • Does related work as required

What you need to have

Skills
  • Good knowledge of modern office procedures, including filing systems and automated office equipment
  • Ability to work effectively with other employees
  • Able to meet with the public; ability to analyze facts related to the determination of financial eligibility for assistance
  • Can work with applicable regulations governing the program;
  • Understand and follow oral and written instructions
  • Ability to record information legibly and accurately
  • Able to plan and organize clerical work
  • Effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software
  • Read, write, speak, understand, and communicate in English sufficiently to perform the essential duties of the position
  • Tact and emotional maturity
  • Physical condition commensurate with the demands of the position
Prior experience & qualifications
  • Possession of a high school or equivalency diploma and either:

(a) an Associate's Degree and one year of experience which involved the provision of services to individuals or clients in a human services setting

or

(b) three years of experience as stated in (a)

SUBSTITUTION: Satisfactory completion of 30 credits may be substituted on a year for year basis for each year of the above stated experience.

Languages
This opportunity requires fluency in English