Hours: 9:00am to 5:00pm
- Answer and respond to technical calls within predetermined time guidelines; analyzes and interprets client questions to determine problems and solve them
- Execute technical support and performs technical support work of difficulty and complexity
- Ensure consistency and quality of service provided. Intercedes when advanced technological issues cannot be handled by less experienced staff and coaches new lower-level staff through problem resolution
- Escalate complex issues that cannot be rectified to the Help Desk Supervisor
- Advise regarding the routes taken that were unsuccessful in order to alleviate redundancies
- Monitor compliance with service level agreements throughout the business units. Manages expectations of end users through routine meetings and progress reports
- Coordinate with senior management and IT personnel to address issues related to existing and new IT technologies
- Serve as a support in the overall end user functions related to technological upgrade in individual business units, concentrating on more complex and difficult technological issues
What you need to have
Skills
- Computer skills required
- Customer service/support skills
Prior experience & qualifications
- At least 1 year of related experience required
Languages
This opportunity requires fluency in
English
- Posted 4/6/2023
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